Fidelity Enterprise Apps
Design Lead for Enterprise Server Provisioning Application. Led UX/UI, Journey Mapping, and MVP development for Fortune 500 infrastructure.
- Client
- Fidelity Investments
- Role
- Senior Applications Advisor
- Industry
- Financial Services · Enterprise
- Duration
- 18 months
Overview
Fidelity's internal infrastructure teams relied on manual, ticket-driven processes to provision servers. The Enterprise Server Provisioning Application aimed to turn a weeks-long process into a self-service experience.
The Challenge
Provisioning touched dozens of teams, approval chains, and compliance requirements. The design had to encode complex business rules into an interface that non-technical requesters could use — while giving infrastructure teams full visibility and control.
The Approach
Journey Mapping
Mapped the full provisioning journey across teams and systems, exposing bottlenecks and redundant approval steps that could be automated.
UX/UI Design Leadership
Led the end-to-end UX and UI design, translating complex infrastructure workflows into clear, guided self-service flows.
MVP Development
Scoped and delivered an MVP that proved the self-service model, paving the way for broader enterprise adoption.
Image workflows
Figma
No Figma link added yet
Outcomes
Weeks→Days
Provisioning time reduced
1
Self-service MVP launched
Fortune 500
Enterprise scale
The application modernized how Fidelity provisioned infrastructure, replacing manual ticketing with a guided self-service experience that became a model for other internal tools.
